FAQs
Q. What format does the picture need to be?
A. Our application supports a wide variety of file types, most common are JPG/JPEG, PNG, PSD and PDF formats, all working within the application. For best results please make sure your images are as large as possible - over 1mb in size will help the overall print quality. If you have any questions regarding uploading your photo please contact us at info@yoosh.co.uk or call us on 01754 898888.
Q. What if I can't find a picture or design that I like?
A. If you do not want to be limited to the designs we currently have on our store, we can proudly offer you the personalised gifts collection. Use personalised photos, create collages or use images of movies, tv shows or favourite sports teams for example, that you may have or can find and downloaded. Any image on your device, as long as it fits the formats above, can be used in the application to create your very own personalised product.
Q. How do you make your lap trays?
A. Our bean bag lap trays are proudly hand made by us in the UK. We use handmade manufactured wood frames, the high definition images are protected using the durable and hardwearing, heat and scratch resisting textured laminate and then fully secured within the frame. The generously filled cushioned base is then applied underneath the tray for comfort and support.
Q. How do I clean my lap tray?
A. Our Lap Trays are made with durable and easy to clean materials. Simply wipe clean with a damp cloth and regular everyday cleaning products, such as dish soap or multi surface sprays.
Q. What is the usable area of the lap tray?
A. The standard lap tray measures 44 x 33.5cm with a usable area of 38 x 27cm. The Larger lap tray measures 49.8 x 37cm with a usable area of 43.7 x 30.5cm.
Q. How quickly can I get my order?
A. We aim to dispatch orders the same day we receive them, if ordered before 3pm Monday - Friday (excluding public and bank holidays). UK orders are collected directly from us by our courier Royal Mail. Standard delivery option on any UK order estimates a delivery time of 2-5 working days. With faster services available at checkout, which can get your order to you as quickly as the next working day.
Q. Can I track my order?
A. Standard delivery options do not come with full tracking, but it does come with an update if the delivery is missed, delivered, with neighbour or safe place, or is available for collection at your local Royal Mail collection office. Tracked services can be purchased with your order at checkout.
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