Delivery & Returns - Cushioned Lap Trays by Yoosh

Delivery & Returns

Delivery Information
All our lap trays are made to order and are usually printed and shipped within one working day after we receive your order or proof approval.

Our orders are collected around 2pm so any orders made after 12am will be shipped the next working day, if you need your lap tray at a super-fast pace let us know and we'll see what we can do. 

We endeavour to dispatch all orders as quickly as possible, however during busy periods it may take a day or two to get to your order. If in the case of personalised products there is an issue that needs consultation with the customer it may take a little longer.

We now offer FREE DELIVERY on ALL our lap trays, phone cases and wine boxes

For most orders we use Royal Mail 48 to the whole UK including Highlands, Islands & Northern Ireland. Most of the UK will get this within 48 hours from dispatch but for more remote areas this might take a day or two longer. 

Next working day delivery is available by selecting Royal Mail Special Delivery at the checkout. This service delivers the next working day before 1pm (this service does not deliver on Saturdays, Sundays or public holidays.)

For larger orders we may use alternative couriers to the UK Mainland. Any larger orders to more remote areas (Highlands and Islands etc.) may take a little longer so please allow an extra day or two for your order to arrive.
We will ship Internationally, please contact us for shipping rates to your country

For smaller orders (under £20) you have a choice of delivery options;

Standard delivery is £3.95.  This is with Hermes UK within their service area, for addresses outside of their service area we will send your parcel with Royal Mail on their 2nd Class service.  Both services are 3-5 days.
Express delivery is available also at checkout.  This is sent with Royal Mail on their 1st Class service and usually takes 1-3 days.

Cancellations
Items may be cancelled before dispatch by email, however, a phone call will be dealt with immediately on 01754 898888.  A full refund usually takes up to 48 hours.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will not accept returns on Personalised products unless there is a fault with the item or if the artwork was printed incorrectly. Damaged items during transport will be replaced provided photographic evidence is emailed of the damage. We require this  to help us with our claim against the courier company. When photographic evidence has been received a replacement will be dispatched. If you should happen to receive an incorrect item these can be returned for a full refund . We are unable to improve any artwork beyond its original condition. Returns cannot be accepted for personalised items if it is down to the original artwork supplied not being of good enough quality.

To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yoosh.co.uk.

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping
To return your product, you should mail your product to: Yoosh, Unit 30A Hassall Road, Skegness, Lincolnshire PE25 3TB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.